Customer Help Centre

If, after talking with your Royston Homes representative, you feel that details in your job need to be queried, you may use our Customer Help Centre.

If you’re looking for a general update on your job progress, please visit your supplied client portal or contact your Royston Homes liaison.



  1. Registration
    Your registration will be acknowledged, logged and tracked in our register within 48 hours.
  2. Evaluation
    We will work with you to evaluate and create an escalation strategy within 5 business days.
  3. Confirmation
    We will confirm your escalation strategy in writing.


You will be directed to the AHB Group page below to submit a request.